Euhomy Rock SE Sphere Ice Maker

Shipping Policy

For questions about specific orders, please email support@euhomy.com.We can’t transport these places- Alaska, Canada, Hawaii, Puerto Rico, other parts of the United States, and certain APO addresses.

Mode of transport and timeliness:

We’ve partnered with FedEx to ensure your order is delivered securely and on time. To help you with your purchasing decision, we list the average time it will take for an order to process for each product listed on the Euhomy website. Orders for some products will process more quickly than others due to order inventory status. We try to be as fair and accurate as possible when listing each product’s availability.

We offer the following types of transportation:
Standard ground transportation: 3-7 working days

We ship on normal working days (non-holidays) from Monday to Friday. Orders placed on the weekend will be shipped on the next business day.

* During the checkout process, all products that meet the expedited shipping conditions will display these shipping options so that you can choose the best option for shipping, and we will deliver the goods to your hands as soon as possible.

Welcome to Euhomy's self-service page for processing warranty requests and making inquiries. All products purchased from Euhomy come with a one-year warranty.

Your product comes with unlimited lifetime customer service support. Our customer service team will provide free warranty service if the appliance fails due to non-human damage within the first year of your original purchase.

You can verify the warranty period with our customer service team by including the product information in your message.

Euhomy's one-year warranty service is provided through Euhomy's official buying channels, which include this official website, as well as Amazon and Walmart. To ensure the quality of the service you receive, we encourage customers to purchase through these official channels. For purchases made through non-official channels, please contact the merchant directly for after-sales assistance.

We appreciate all the information you provide and understand your time is valuable.

At Euhomy, your satisfaction is our top priority. We understand that sometimes a product might not be the perfect fit, and we're here to make the return process as smooth as possible.

Eligibility for Returns 

• You can return items within 30 days of purchase. Items must be returned in new or mint condition.
• Please ensure that all products are returned in their original packaging, including all accessories like manuals and keys.

Note: Bulk orders (more than 5 units) are not eligible for returns. 

How to Return

• Reach out to our customer service center to get a return authorization and detailed instructions.
• Pack your item securely, including your proof of purchase and the reason for the return.

Note: For non-quality related returns, shipping costs will be the buyer's responsibility.

Exchanges 

We generally do not offer exchanges. However, if you have a special request, feel free to reach out to our customer service center to see what we can do. We're here to help! 

Refunds 

Once we get your return, we'll check it over. If it meets our policy conditions, we'll process a full refund of the purchase price (excluding any original processing and handling fees) within 3-5 business days. The refund will be credited to your original payment method. We aim to make this process smooth and hassle-free. 

Additional Information

• Please ensure items are returned in their original condition. We may not be able to process returns for products that are damaged or missing parts.
• This return policy does not affect your warranty rights, which remain in full effect.

If you have any questions about our 30-day return policy, please call us at +1-833-362-2655 (US) （Mon to Fri, 9AM - 6PM(ET)） or email us at support@euhomy.com,We aim to reply emails with 24 hours on weekdays. Please
check your spam folder if no response is received.