FAQs
Why do my ice cubes melt quickly?
The machine doesn't refrigerate ice. Keeping the lid closed can slow the melting of ice cubes or transfer ice to a fridge for storage. The melted water will flow back into the water reservoir and then be recirculated to start the ice-making process again.
Can I put milk or juice in the water reservoir?
No. Milk or juice can clog the pump and damage the machine.
How often should I clean my ice maker?
Clean at least once a week to prevent scale buildup that can block the pump and cause malfunctions.
Why is the Add Water light on while I have enough water in the reservoir?
Please try unplugging the machine for 2 hours and restart the machine to see if the light is still on.
Why is the Ice Full light on while I have no ice in the ice bin?
Please try move the ice machine to a darker location to restart ice-making.
Why is water leaking from the machine?
Ensure the drain plug is inserted into the machine. To assist you further, please contact the Euhomy Team with a video or photo of the issue.
Why is the Ice Full light on but the ice maker won’t stop?
Please try block the ice full sensor with your finger. If the indicator doesn’t change, please contact support@euhomy.com.
Troubleshooting
Manuals
Please contact customer service.
Contact Information
Business Inquiries: market@euhomy.com